MPOWER

Making Rapid Testing Easier To Book

Titan Digital worked with MPOWER at HIV Ireland to create a new booking system for MPOWER Rapid Testing.

The goal was to make appointment booking quick and easy for users while giving the MPOWER team better control over availability, confirmations and follow-up communication.

Creating A Simple Booking Journey

MPOWER needed a simple digital booking process for rapid testing appointments. The system had to be easy for users, practical for the team to manage and suitable for a sensitive health-service context.

The booking journey needed to support:

• Clear appointment availability
• Control over testing days and time slots
• Automated confirmations
• Follow-up messaging
• SMS verification
• A simple user experience
• Integration into the existing MPOWER HIV Ireland website

Reducing Friction For Users And Admin For The Team

Booking systems for health-related services need to reduce friction while still giving the organisation enough control. Users should be able to book quickly, understand what happens next and receive confirmation without needing manual back-and-forth from the team.

For MPOWER, the system also needed to support service management behind the scenes: slot availability, days of operation, SMS communication and post-appointment follow-up.

Titan Digital’s Approach

Titan Digital developed a booking system focused on simplicity, clarity and operational control.

The system was designed to:

• Make booking as quick as possible for users
• Give the MPOWER team control over available slots
• Reduce manual confirmation work
• Use SMS to support attendance and follow-up
• Verify that a real individual phone number was present
• Fit into the existing MPOWER HIV Ireland website

What Titan Digital Delivered

The booking system included:

• Appointment-slot availability
• Control over days of the week
• Automated SMS confirmation
• Post-appointment follow-up SMS for survey completion
• SMS verification
• A simple booking flow
• Integration with the MPOWER HIV Ireland website

Outcomes

The new system made it easier for users to book rapid testing appointments and easier for the MPOWER team to manage availability and communication.

The project helped:

• Reduce manual booking administration
• Improve the user booking experience
• Support appointment confirmations by SMS
• Create a clearer follow-up process
• Give the team better control over testing availability
• Keep the service accessible and straightforward

Why It Worked

For community health services, the booking experience can affect whether people complete the process. A simple, reliable booking system reduces friction for users and gives the team more time to focus on delivering the service rather than managing admin.

The MPOWER booking system is a practical example of how digital tools can support sensitive services without overcomplicating the user journey.